Privacy Policy Overview

How we manage and protect your information

Introduction to Our Practices

At ximirelaro, your privacy is important. We are committed to handling your personal information with transparency and in accordance with Australian privacy laws.

This policy explains what information we collect, how we use it, and your rights regarding your data.

What Information We Collect

We collect personal data you provide directly and information gathered automatically for service improvement.

Information You Provide Directly

  • Contact details such as your name, email, and phone number.
  • Information shared during consultations or when making enquiries.
  • Documents or forms you submit to us for planning purposes.
  • Feedback or communication you provide through our channels.
  • Preferences you set on our website or services.

Automatically Collected Information

  • Device and browser details used to visit the site.
  • Usage data such as pages visited and time spent on the site.
  • IP address and location data, where applicable.
  • Cookies and similar technologies for analytics.
  • Technical error or crash information.

How We Use Your Information

Your data helps us provide, improve, and personalise our services while ensuring security and compliance.

  • Responding to your enquiries and requests.
  • Scheduling consultations and follow-ups.
  • Managing your preferences and settings.
  • Improving website functionality and user experience.
  • Ensuring security and compliance with laws.
  • Sending important service updates.
  • Performing analytics and reporting.

Our Commitment: We protect your data using technical and organisational measures aligned with Australian standards.

When We Share Information

Information may be shared with trusted partners or for legal compliance, but never sold or used for unrelated purposes.

Service Providers

We work with third-party vendors to support our operations, always under strict confidentiality agreements.

Legal Obligations

We may disclose information if required by law or to protect our legal rights.

Anonymous Statistics

Aggregated data may be used for analytics but does not identify individuals.

Your Rights and Choices

You have the right to access, correct, or delete your data and to manage your privacy preferences at any time.

  • Request access to your personal data held by us.
  • Request correction of inaccurate information.
  • Request deletion of your information.
  • Request a copy of your data in a portable format.
  • Object to specific uses of your personal data.
  • Request restriction of certain processing activities.

Contact us to exercise your rights or if you have questions about your privacy.

How We Protect Your Data

We use industry-standard tools and protocols to keep your personal information secure from unauthorised access.

Technical Measures

  • Data encryption in transit and at rest.
  • Secure login and authentication systems.
  • Regular software updates and monitoring.
  • Automated threat detection tools.

Organisational Measures

  • Employee training on data protection.
  • Access controls and permission management.
  • Regular privacy audits and reviews.
  • Strict vendor agreements for confidentiality.

How Long We Keep Data

We retain data only as long as necessary for service delivery, legal, or regulatory reasons.

  • Account details stored for service duration.
  • Planning data retained for ongoing support.
  • Messages kept for reference and quality.
  • Financial details handled per regulations.
  • Preferences stored only with consent.

You may request deletion of your data at any time.

International Data Transfers

If data is transferred outside Australia, we ensure it is protected by appropriate safeguards.

  • Use of standard contractual clauses.
  • Transfers only to trusted providers.
  • Compliance with legal requirements.
  • Periodic review of vendor practices.

Cookies and Tracking

Cookies are used to improve site functionality and user experience. See our Cookie Policy for details.

Types of Cookies Used

  • Necessary for website operation and security.
  • Support site analytics and improvements.
  • Enhance your browsing experience.
  • Remember your settings and preferences.

You can manage cookie consent in your browser at any time.

Updates to This Policy

We may update this policy to reflect changes in the law or our practices. You will be notified of significant changes.

  • Notice on our website.
  • Email for registered users.
  • Updated effective dates listed above.
  • Option to review revised policies online.

Regular review of this policy is recommended.

Contact for Privacy Questions

Get in touch if you have privacy-related questions or requests.

ximirelaro

365 Little Collins St, Melbourne, VIC 3000 Australia

Phone: +61.7.1219.8612

Email: content@ximirelaro.com

Last updated September 20, 2025

Effective September 20, 2025